Frequently asked questions

How long does it take to unlock a Motorola Moto E5 Play?

ExpressUnlocks has achieved a reputation for being the fastest unlocker for the Motorola Moto E5 Play. We usually unlock an Motorola Moto E5 Play in 30 minutes, sometimes this can be a little bit longer depending on a few factors. You have a progress meter on your tracking page.

Do I need to send you my Motorola Moto E5 Play for it to be unlocked?

Never. We unlock your Motorola Moto E5 Play remotely. Your Motorola Moto E5 Play is secure during the whole process and there will be no interruptions to your service. You can continue to use your phone as normal during the entire procedure, there is no complicated software to run.

Why choose to unlock with IMEI over different methods?

Unlocking with IMEI is the only legal, official and safe method to unlock your Motorola Moto E5 Play. Your warranty remains unaffected and there is no service interruption. A software unlock for iPhones is another solution, but will always invalidate your warranty, is rather hit-and-miss, and because it is a temporary unlock, you will not be able to update your iPhone in the future.

What information do I need to supply to unlock my Motorola Moto E5 Play?

Unlocking with us is super fast - just provide us with your 15 digit IMEI number (Dial *#06# on your Motorola Moto E5 Play) and the network your handset is locked to, our system will automatically process your device by remotely identifying it and requesting an official factory unlock.

I'm still under contract, can you unlock my Motorola Moto E5 Play?

Absolutely, even if your Motorola Moto E5 Play is under contract with a network provider. There may be an additional price to pay if the phone is brand new and you've only owned it for a very short time.